COVID-19 Information for Members and Users
Common Questions & Answer’s
Since the 20th March, when we were instructed to close the leisure centres, we have been working hard to ensure we are able to re-open the leisure centres as and when we were allowed to, and we are pleased to say that we will be re-opening our GYMS, GROUP CLASS PROGRAMMES, BADMINTON and SQUASH COURTS on 25th July 2020. The re-opening of the other areas such swimming pools, health suites, creches and catering areas will hopefully follow shortly.
Our approach has been developed by a task force that has the necessary professional expertise to put in place comprehensive systems and procedures that comply fully with guidance from the Government, the Chief Medical Officer and a range of sport and industry Governing Bodies. These systems and procedures will enhance GCLL’s already high standards to build further confidence and reassurance to our staff, members, and users to safely return to our leisure centres.
We have made many adjustments at the leisure centres so as to fully comply with the strict Government guidelines for re-opening leisure centres and it is our ultimate aim to re-open in the safest way possible so as to protect the health and wellbeing of all our valued members and users.
What can I expect when I visit the leisure centre?
An indication of what you are likely to expect is available on our website at www.gcll.co.uk.
What can customers do to help?
It is important that we all work together so please respect any information provided at the leisure centre or any information/guidance provided to you by the GCLL Team – we only have your best interests at our hearts.
Do I need to book my gym, group class, badminton, squash session?
Yes, all our activity sessions now HAVE to be booked i.e. gym, group X class, badminton and squash courts. You can do this via our website or our iScuba booking app.
What activity areas will not be re-opening?
We are unable to initially re-open Cascades pool, health suites and creches.
When will my membership payment re-start?
Direct debit members can re-start their usage from 25th July with direct debit payments recommencing on 1st and 15th August depending on your chosen date. This first payment will be reduced to take in to account any days lost as part of the leisure centres being closed immediately on 20th March.
Annual memberships can re-start their usage from 25th July with these memberships being extended by the number of days of closure since 20th March.
What is happening with my gymnastic membership?
These direct debit memberships will automatically continue to be frozen and therefore there is no need to cancel them.
How long will my annual membership be extended for?
All annual memberships will be extended by 126 days.
Can I continue to freeze my membership?
We fully understand that some of our direct debit and annual members may still have reasons or remain nervous about returning to the leisure centres, so we will extend any current frozen memberships up to the 30th September. If you wish to keep your membership frozen please contact us on email@example.com BEFORE 24th July and we will ensure your end date of your annual membership will be adjusted accordingly once you are ready to return to the leisure centres.
All swim only, swim and spa, swimming lesson and gymnastic memberships will be automatically frozen so there is no need to cancel your membership.
Are you accepting new members?
Yes, we are, unlike some of our colleagues in the leisure industry.
If you wish to join our health community then you can ONLY do this by signing up via our website www.gcll.co.uk. We will NOT be processing any new memberships at any of our leisure centres due to us limiting the number of people attending the leisure centres at any one time.
Who do I contact for more information?
Due to us having limited staff at each leisure centre, we are asking the local community to contact us via our website www.gcll.co.uk.