COVID-19 Information for Members and Users
Common Questions & Answer’s
Our approach has been developed by a task force that has the necessary professional expertise to put in place comprehensive systems and procedures that comply fully with guidance from the Government, the Chief Medical Officer and a range of sport and industry Governing Bodies. These systems and procedures will enhance GCLL’s already high standards to build further confidence and reassurance to our staff, members, and users to safely return to our leisure centres.
We have made many adjustments at the leisure centres so as to fully comply with the strict Government guidelines for re-opening leisure centres and it is our ultimate aim to re-open in the safest way possible so as to protect the health and wellbeing of all our valued members and users.
What can customers do to help?
It is important that we all work together so please respect any information provided at the leisure centre or any information/guidance provided to you by the GCLL Team – we only have your best interests at our hearts. We are asking customers to wear facemasks around the building but not during exercise. Spaces are limited in classes so please remember to cancel to free up your space.
Do I need to book my gym, swimming, group class, badminton, squash session?
Yes, all our activity sessions now HAVE to be booked . You can do this via our website or our iScuba booking app.
What activity areas will not be re-opening?
We are unable to initially re-open Cascades pool, health suites and creches. Showers will also not be available.
What are the swimming pool rules
Lanes are double width, 10 swimmers to a lane, no overtaking in the lanes, sessions are for 45 minutes. Family swim sessions are for 6 people per lane – you will be required to pay for the additional swimmers even if you are an inclusive member. For example – a family of 4 who are full members will pay for the additional 2 spaces.
When will my membership payment re-start?
Direct debit members can re-start their usage from 25th July with direct debit payments recommencing on 1st and 15th August depending on your chosen date. This first payment will be reduced to take in to account any days lost as part of the leisure centres being closed immediately on 20th March.
Annual memberships can re-start their usage from 25th July with these memberships being extended by the number of days of closure since 20th March.
What is happening with my gymnastic membership?
These direct debit memberships will automatically continue to be frozen and therefore there is no need to cancel them.
How long will my annual membership be extended for?
All annual memberships have already been extended by 126 days, if you have requested to remain frozen the additional period will be added prior to your return.
Can I continue to freeze my membership?
Only annual members can continue to freeze their memberships beyond the 1st October. If you do not wish to have your membership reinstated please email firstname.lastname@example.org
Are you accepting new members?
Yes, we are, unlike some of our colleagues in the leisure industry.
If you wish to join our health community then you can ONLY do this by signing up via our website www.gcll.co.uk. We will NOT be processing any new memberships at any of our leisure centres due to us limiting the number of people attending the leisure centres at any one time.
Who do I contact for more information?
Due to us having limited staff at each leisure centre, we are asking the local community to contact us via our website www.gcll.co.uk.